OvAt Genteluxio, your satisfaction is our priority. If you are not completely happy with your purchase, we’ve made our return and refund process simple and worry-free.
30-Day Return Policy
- You have 30 days from the date of delivery to request a return.
- Items must be unused, in original condition, and with all tags/packaging intact.
Refund Process
- Once your return is received and inspected, we will process your refund.
- Refunds are issued to your original payment method within 10 business days after approval.
How to Request a Return
- Contact our customer service at contact@genteluxio.com with your order number and reason for return.
- Our team will provide instructions for sending your item back.
Exceptions
- Personalized or engraved items are not eligible for returns unless defective.
- Shipping fees (if applicable) are non-refundable.
⚜️ Genteluxio™ – Worry-Free Luxury.erview